Technical Support Specialist
3 weeks ago
We are seeking a skilled IT professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to our colleagues across various locations, including office and plant-based users.
The successful candidate will have experience in IT incident management and resolution, as well as good knowledge of Microsoft-based operating systems. They will also be compliance and process-driven in their delivery, with a strong understanding of ERP software solutions.
The purpose of this role is to troubleshoot IT-related problems, provide Tier 2 level IT support, and deliver excellent customer service for all support queries. The successful candidate will also be responsible for managing incidents and requests at Tier 2 escalation, documenting incidents using the IT Service Desk ITSM Toolset tracking system, and creating knowledge-based articles to develop others.
Requirements for this role include experience in IT incident management and resolution, good knowledge of Microsoft-based operating systems, compliance and process-driven delivery, knowledge of ERP software solutions, and alignment to Weetabix values. Nice to have qualifications include ITIL experience, experience working in a Fast-Moving Consumer Goods (FMCG) environment, and exposure to the following technologies: D365, Boomi, Microsoft Suite, Manufacturing Applications.
Benefits of working with Weetabix include an annual bonus of 5%, a double-matched ER contributed pension scheme, annual salary review, and access to a 24/7 counselling service.
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Technical Support Specialist
3 weeks ago
Burton Latimer, Northamptonshire, United Kingdom Weetabix Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Weetabix. As a key member of our IT department, you will be responsible for providing technical support and resolving IT-related issues for our colleagues.Key ResponsibilitiesTroubleshoot and resolve IT-related problems, including network issues, software, and hardware...
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Technical Support Specialist
4 weeks ago
Burton Latimer, Northamptonshire, United Kingdom Weetabix Full timeWe are seeking a skilled Technical Support Specialist to join our team at Weetabix. As a key member of our IT department, you will be responsible for providing top-notch technical support to our colleagues across various locations.The successful candidate will work closely with our applications and systems to analyze, diagnose, and resolve IT issues. This...
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Technical Support Specialist
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IT Support Specialist
3 weeks ago
Burton Latimer, Northamptonshire, United Kingdom Weetabix Full timeWe are seeking a skilled IT Support Specialist to join our team at Weetabix. As a key member of our IT department, you will be responsible for providing technical support to our colleagues across various locations, including office and plant-based users.The successful candidate will have experience in IT incident management and resolution, with a good...
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IT Support Specialist
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Food Safety Systems Specialist
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