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Financial Services Investigator
2 months ago
As a key member of the Customer Accounts Team in Finance Operations, you will be responsible for investigating and resolving exceptional transactions for all customer portfolios within agreed timescales.
Key Accountabilities- Define reporting capabilities to maximize query resolution and become an expert in understanding and anticipating transactions on customer accounts.
- Reconcile sales ledger balance sheet accounts and work with key stakeholders to manage and clear aged items to ensure customer account integrity.
- Investigate and resolve transactions on sales ledger accounts within agreed targets, ensuring tolerances are fully documented and understood.
- Carry out key month-end tasks and analysis, identifying opportunities for process enhancements.
- Liaise with internal and external auditors to demonstrate a robust control mechanism exists for customer account management.
- Build technical knowledge of the Contract Management System, SAP FI, and Excel, while improving product knowledge.
- Utilize robust root cause analysis techniques to identify process enhancements and participate in delivering specific training programs within VWFS operational areas.
- In-depth knowledge of SAP FI is essential.
- Proficiency with Microsoft applications, including intermediate to advanced level Excel skills.
- Understanding of the VWFS portfolio and commercial awareness.
- Ability to interpret transactional data and convert findings into recommendations and successful outcomes.
- Experience in preparing balance sheet reconciliations, investigation, and clearing of outstanding items.
- Highly numeric with significant financial and commercial awareness.
- Creative thinker with the ability to produce original ideas to automate processes and deliver operational excellence.
Volkswagen Financial Services is committed to being an inclusive employer and welcomes applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
