Operations Programme Lead
1 week ago
We are seeking an experienced Operations Programme Lead to join our team at Thames Water. As a key member of our operations team, you will be responsible for leading projects and programmes to drive a step change in our operational complaints and customer performance.
Key Responsibilities- Manage a programme team to deliver high-quality customer service to our operational household customers.
- Lead change within a dynamic operational environment and build a continuous improvement culture.
- Collaborate with key stakeholders in complaints management, customer contact, and customer improvement activity.
- Develop and progress reporting of a customer measure of experience (C-Mex) improvement plan.
- Engage with operations customer contact, case management, complaints handling teams, and other stakeholders.
- Experience in customer service or complaints management at a management level.
- Experience in developing process improvements and steering regulatory customer improvement.
- Ability to use data and insight to inform focus areas for improvement.
- Proactive and solutions-focused approach to activities.
- Ability to build cohesive relationships and influence key stakeholders.
- Competitive salary up to £60,000 per annum.
- 26 days holiday per year increasing to 30 with length of service.
- Contributory pension and wider benefits scheme.
At Thames Water, our purpose is to deliver life's essential service to our customers, communities, and planet. We are committed to taking care of our water resources and ensuring that every drop is used efficiently. If you are passionate about delivering excellent customer service and improving customer experience, we encourage you to apply for this exciting opportunity.
-
Senior Programme Lead
2 weeks ago
Reading, Reading, United Kingdom Expleo Full timeAs a Senior Programme Lead at Expleo, you will be responsible for delivering a programme of work with multiple major projects to time, cost, and quality, compliant with AWE processes.Key Responsibilities:Lead one or more business functions by defining strategic goals and operational plans.Manage across pillar programmes and or projects with focus on...
-
Strategic Programme Lead
3 weeks ago
Reading, Reading, United Kingdom Expleo Full timeAs a Strategic Programme Lead at Expleo, you will be responsible for delivering a programme of work with multiple major projects to time, cost, and quality, compliant with AWE processes.Key Responsibilities:Lead one or more business functions by defining strategic goals and operational plans.Manage across pillar programmes and or projects with focus on...
-
Programme Delivery Lead
2 weeks ago
Reading, Reading, United Kingdom Expleo Group Full timeExpleo Group is embarking on a groundbreaking national endeavour to design and produce a replacement warhead for the UK's continuous at-sea deterrent. We are seeking a highly experienced Programme Delivery Lead to take charge of this complex systems engineering project. The successful candidate will lead a multi-functional team to develop and implement a...
-
Finance Transformation Programme Lead
2 weeks ago
Reading, Reading, United Kingdom Adecco Full timeFinance Transformation Programme LeadOur client, a leading company in the finance sector, is seeking a highly skilled Finance Transformation Programme Lead to join their team. As a key member of the programme, you will be responsible for leading the implementation of SAP and Dynamics, ensuring seamless integration with existing financial systems. Key...
-
Lead Physiotherapist
1 month ago
Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking an experienced and enthusiastic Lead Outpatient Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. As a key member of our team, you will be responsible for leading the day-to-day management of the out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main ResponsibilitiesThe...
-
Lead Physiotherapist
3 weeks ago
Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking an experienced and enthusiastic Lead Physiotherapist to join our team at Berkshire Independent Hospital. As a key member of our Physiotherapy department, you will be responsible for leading the day-to-day management of our out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main ResponsibilitiesThe...
-
Lead Physiotherapist
1 month ago
Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking an experienced and enthusiastic Lead Outpatient Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. As a key member of our team, you will be responsible for leading the day-to-day management of the out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main ResponsibilitiesThe...
-
Lead Physiotherapist
3 weeks ago
Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking an experienced and enthusiastic Lead Physiotherapist to join our team at Berkshire Independent Hospital. As a key member of our Physiotherapy department, you will be responsible for leading the day-to-day management of our out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main ResponsibilitiesThe...
-
Lead Physiotherapist
2 weeks ago
Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full timeJob SummaryWe are seeking an experienced and enthusiastic Lead Outpatient Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. The successful candidate will lead the day-to-day management of the out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main Duties of the JobThe successful applicant will be...
-
Finance Transformation Programme Lead
3 weeks ago
Reading, Reading, United Kingdom Adecco Full timeAre you a qualified accountant looking for a challenging role in finance transformation? We have an exciting opportunity for a Finance Transformation Programme Lead to join our client in Reading, Berkshire.This role involves working on a finance transformation programme, implementing SAP and D365, and shaping finance processes and systems to ensure automated...
-
Lead Physiotherapist
2 weeks ago
Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleRamsay Health Care UK Operations Limited is seeking an experienced and enthusiastic Lead Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. As a key member of our team, you will be responsible for leading the day-to-day management of the out-patient physiotherapy service, reporting to the Physiotherapy...
-
Senior Statistical Programmer Lead
3 weeks ago
Reading, Reading, United Kingdom ICON plc Full timeAt ICON plc, we're a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we're seeking a talented Senior Statistical Programmer to join our team.The RoleYou will lead and project manage multi-disciplinary teams on assigned projects, ensuring seamless...
-
Programme Manager
3 weeks ago
Reading, Reading, United Kingdom Expleo Full timeJob Title: Programme ManagerExpleo is seeking a highly skilled Programme Manager to lead complex systems engineering projects and programmes. As a Programme Manager, you will be responsible for delivering programmes of work with multiple major projects to time, cost, and quality, compliant with AWE processes.Key Responsibilities:Lead one or more business...
-
Programme Manager
3 weeks ago
Reading, Reading, United Kingdom Expleo Full timeJob Title: Programme ManagerExpleo is seeking a highly skilled Programme Manager to lead complex systems engineering projects and programmes. As a Programme Manager, you will be responsible for delivering programmes of work with multiple major projects to time, cost, and quality, compliant with AWE processes.Key Responsibilities:Lead one or more business...
-
Programme Director
4 weeks ago
Reading, Reading, United Kingdom Expleo Full time{"Responsibilities": "Key ResponsibilitiesLead the delivery of complex programmes of work, comprising multiple major projects, to time, cost, and quality targets, in line with AWE processes.Define strategic goals and operational plans for one or more business functions, driving growth and improvement.Develop and lead high-performing teams, fostering a...
-
Programme Director
4 weeks ago
Reading, Reading, United Kingdom Expleo Full time{"Responsibilities": "Key ResponsibilitiesLead the delivery of complex programmes of work, comprising multiple major projects, to time, cost, and quality targets, in line with AWE processes.Define strategic goals and operational plans for one or more business functions, driving growth and improvement.Develop and lead high-performing teams, fostering a...
-
Senior Programme Director
3 weeks ago
Reading, Reading, United Kingdom Diamond Search Recruitment Ltd Full timeWe are seeking a seasoned Programme Management Lead to join our team at Diamond Search Recruitment Ltd. As a Programme Management Lead, you will be responsible for the overall delivery of programmes within our Innovation Hub, leading a team of Programme Managers and ensuring that projects are completed on-time and within budget.Key Responsibilities:Lead and...
-
Lead Physiotherapist
2 weeks ago
Reading, Reading, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking an experienced and enthusiastic Lead Physiotherapist to join our Physiotherapy team at Berkshire Independent Hospital. As a key member of our team, you will be responsible for leading the day-to-day management of our out-patient physiotherapy service, reporting to the Physiotherapy Manager.Main ResponsibilitiesThe successful...
-
Strategic Programme Lead
1 week ago
Reading, Reading, United Kingdom Stantec Full time### Programme Manager Role at Stantec#### OverviewStantec is a global leader in sustainable engineering, programme management, architecture and environmental consulting. We strive to innovate at the intersection of community, creativity, and client relationships, aiming to future-proof our cities and infrastructure worldwide.#### Job DescriptionWe are...
-
Nuclear Programme Director
3 weeks ago
Reading, Reading, United Kingdom AWE Full timeJob DescriptionAWE is seeking a highly experienced Programme Manager to lead the Replacement Warhead Programme. The successful candidate will have a strong background in programme management of complex systems engineering projects and programmes, with experience in a highly regulated industry.Key Responsibilities:Deliver a programme of work with multiple...