Bidfood Customer Support Specialist

About Us

Bidfood is a leading foodservice distributor in the UK, providing high-quality products and exceptional customer service to our customers.

Job Description

We are seeking a highly motivated and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for ensuring that all areas of ordering requirements are carried out to the highest standards through managing order emails, handling inbound calls and processing orders accurately.

You will be dealing with queries and complaints and providing a satisfactory resolution that enhances the customer's experience of dealing with Bidfood.

Responsibilities:

• Manage order emails and ensure timely delivery of products
• Handle inbound calls and respond to customer inquiries in a professional and courteous manner
• Process orders accurately and efficiently
• Deal with queries and complaints and provide a satisfactory resolution

Requirements:

• Degree or equivalent qualification in a relevant field
• Proven experience in a customer-facing role
• Excellent communication and interpersonal skills
• Able to work in a fast-paced environment

Benefits:

• Competitive salary: £28,000 - £32,000 per annum
• Opportunities for career progression
• A comprehensive benefits package

Location: This role is based in our depot in [location]. If you are a motivated and experienced individual who is looking for a new challenge, please apply now