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Nights Team Member

2 months ago

Hastings, East Sussex, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Hastings. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Guest Safety and Security: Ensure the safety and security of our guests, responding promptly to any incidents or concerns.
  • Customer Service: Provide exceptional customer service, addressing guest queries and resolving issues in a professional and courteous manner.
  • Teamwork: Collaborate with other team members to maintain a clean and welcoming environment, ensuring that all areas of the hotel are well-maintained and guest-ready.
  • Problem-Solving: Use your problem-solving skills to resolve guest complaints and issues in a fair and efficient manner.

What We Offer:

  • Competitive Pay: Enjoy a competitive hourly rate, with opportunities for pay increases based on performance.
  • Training and Development: Receive comprehensive training and development opportunities to help you grow and succeed in your role.
  • Whitbread Benefits: Enjoy a range of benefits, including discounts on food and drink, travel, and other perks.
  • Pension and Savings Schemes: Take advantage of our company pension and save as you earn scheme.

Requirements:

  • Previous Experience: No prior experience is necessary, as we provide comprehensive training and support.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.