Software Support Engineer

4 weeks ago


Cirencester, Gloucestershire, United Kingdom Experis - ManpowerGroup Full time

Role: We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers using our leading-edge solution telemetry system software Canvas.

Key Responsibilities:

  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
  • Develop software skills in C/C++, Java, and Python.
  • Work with help desk ticketing systems.

Desirable Skills:

  • Experience with IT infrastructure monitoring tools.
  • Knowledge of Linux or equivalent command line interfaces.
  • REST API configuration.
  • Database experience.
  • Networking and server infrastructure knowledge.


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