Fishing Team Leader

2 weeks ago


Willenhall, Walsall, United Kingdom Angling Direct Full time

About the Role

We are seeking an experienced and passionate fishing retail professional to lead our team at Angling Direct as a Store Manager. As a key member of our management team, you will be responsible for delivering exceptional customer service, achieving business objectives, and driving sales growth in our Willenhall store.

Key Responsibilities

  • Store Operations: Take full ownership of the day-to-day operations of the store, leading and developing a team of colleagues to deliver exceptional customer service and achieve business objectives.
  • Business Strategy: Develop and implement business strategies to increase customer engagement, optimise store traffic, and maximise profitability. Meet and exceed sales targets through effective training, motivation and mentoring of staff.
  • Customer Satisfaction: Ensure a high level of customer satisfaction by delivering outstanding service and maintaining store standards.
  • Store Administration: Oversee store administration, including compliance with health and safety requirements, banking and any other relevant policies and procedures. Maintain excellent visual merchandising standards.
  • Staff Management: Conduct regular performance appraisals, identify training needs and support career development. Manage and resolve any staff or customer issues, including complaints and grievances.
  • Collaboration: Work closely with the Area Sales Manager, other Store Managers, and business functions to achieve overall business goals. Liaise with the marketing team to implement and maintain marketing strategies.

Requirements

  • Passion for Fishing: Passionate anglers with solid fishing product knowledge.
  • Health and Safety: Knowledge of health and safety standards.
  • Leadership Experience: Experience of working in a retail environment with proven success in leading and motivating teams.
  • Communication and Organisation: Strong communication and organisational skills with the ability to manage and measure work effectively.
  • Team Player: Team players who are motivated to meet targets and achieve business goals.
  • Conflict Resolution: Ability to build effective teams, motivate others and manage conflict with confidence.

Why Join Us?

At Angling Direct, you will be part of a friendly, supportive team that shares your passion for fishing. Whether you are helping find the perfect tackle or ensuring our store looks its best, you will play a key role in delivering an outstanding shopping experience.


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