Reception Supervisor Lead
3 weeks ago
About the Job:
As a Reception Supervisor Lead at Stadium MK, you will play a key role in ensuring the smooth and efficient operation of our front office. You will supervise a team of reception staff, providing guidance and support to ensure that all guests receive a warm and welcoming welcome.
Main Responsibilities:
- Manage the reception team to deliver exceptional guest service and drive departmental guest satisfaction.
- Assist in forecasting and managing short-term operational needs, working closely with all other departments within the rooms division.
- Develop and implement effective communication strategies to maintain good working relationships across the hotel and with external suppliers.
- Contribute to the development and implementation of departmental training programs, ensuring that team members have the skills and knowledge needed to excel in their roles.
Key Skills and Qualifications:
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