Content Manager
4 weeks ago
We're a dynamic, global technology group that specializes in taking brands directly to consumers. Our comprehensive ecosystem, THG Ingenuity, powers a portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty.
We handle everything in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This integrated approach enables us to fully realize our vision and maintain our leadership in the rapidly evolving global industry.
Life at THG BeautyWe're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous, all of which are loved and trusted by millions of fans worldwide. We partner with a network of over 19,000 influencers to ensure brands can reach their audience globally.
Why be a Content Manager at THG?As a Content Manager, you'll own content planning for LOOKFANTASTIC across web and app, aligning with CRM, PR, SEO, and social media teams to deliver a cross-channel content strategy. You'll oversee the content team to ensure all content has a meaningful impact on both brand and commercial goals, optimizing content to engage and convert customers following best practices.
Key Responsibilities:- Develop and execute a full-funnel and cross-channel content strategy to meet set KPIs.
- Oversee the content calendar aligned to our annual retail plan and key cultural moments.
- Edit and sign off on copy to ensure it reflects the LOOKFANTASTIC tone-of-voice.
- Oversee the briefing of the LOOKFANTASTIC homepage(s).
- Work closely with the trading team to optimize the LOOKFANTASTIC homepage (across web and app) and align on testing initiatives to better integrate content across our owned channels.
- Align with the CRM team on sign-off processes for emails.
- Own all content-related projects, such as revising workflows, CS tone-of-voice guides.
- Oversee production of the copy bank to support cross-departmental team needs.
- Support the Head of Brand Marketing in setting messaging frameworks for campaigns and contributing to ideation for naming, taglines, and more.
- Oversee content performance reporting.
- Manage the content budget.
- Oversee, brief, and allocate third-party resources where needed.
- At least 4 years of experience in a content or copy-related role.
- Degree in English Language/Literature, Journalism, Marketing, or Creative Writing preferred.
- Excellent written and verbal communication skills.
- A solid grasp of the English language/grammar and ability to spot errors quickly.
- Understanding of how to optimize content for web and app to improve user experience.
- Experience of writing content for SEO.
- Knowledge of management platforms and reporting tools such as Content Square, Google Analytics, and Keyword Planner.
- Access bespoke development programs designed and developed by our in-house L&D team.
- Continued development through our upskilling program delivered in partnership with an industry-leading training provider.
- 25 days annual leave plus bank holidays.
- Enjoy your birthday off on us.
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12 months.
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 24/7 Employee Assistance Program (EAP) provided by Bupa.
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Up to 50% staff discount on THG brands.
- Refer a friend and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you're invited to an interview, please let us know if there are any reasonable adjustments we can make to the recruitment process to enable you to perform to the best of your ability.
THG is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community.
Due to the high volumes of applications, it sometimes takes us time to review and consider them all. We endeavour to respond to every application within 14 days. If you haven't heard from us within that time frame or have specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.
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