Finance Product Owner

4 days ago

London, Greater London, United Kingdom Iwoca Ltd Full time
{"title": "Product Owner - CRM", "description": "Product Owner - CRM

As a Product Owner in our CRM team, you will play a key role in shaping the technology that supports our customer service teams. Your primary responsibility will be to align product development with business goals and user needs, ensuring that our CRM system is efficient and effective in supporting our operations teams.

The company

Iwoca Ltd is a fast-growing fintech company that empowers small businesses to manage their cash flow better and seize opportunities. We help businesses get the funds they need, when they need it, often within minutes. Our mission is to finance one million businesses by combining cutting-edge technology, data science, and a 5-star customer service.

The role

  • Roadmap Development and Commercial Alignment:
    • Gather, shape and prioritise roadmap items, feature requests and maintenance needs.
  • Feature Delivery and Monitoring:
    • Plan, scope, and deliver projects, managing intermediate milestones and removing blockers.
    • Ensure the quality of delivery, by following up post-release to proactively find and resolve bugs.
    • Work with business stakeholders to track success metrics and evaluate the impact of projects after they have concluded so that we can constantly learn from what we deliver.
  • Performance Monitoring:
    • Track and report on key performance indicators to understand our system health.

The projects

As an Internal CRM Product Owner, you will oversee and manage various projects, ensuring they align with business goals and deliver value to our users. Lead the integration and optimisation of our phone system with Twilio, focusing on improving routing logic and developing tools for our operations teams to manage calls effectively.

CRM Development:
  • Drive the development and enhancement of our CRM, which is built in-house, so that our operations teams always have the important information at hand and can provide exceptional customer support.
Backend System Optimisation:
  • Oversee the optimisation and evolution of our Django-based backend, transitioning key services into microservices to improve system efficiency so that we can keep supporting our rapidly growing customer base.

The team

The CRM team, known as Backyard Gardeners (BYG), created our proprietary CRM software (called Backyard), which supports our account management, underwriting and collection processes. You will lead a group of visionary back-end and front-end engineers committed to creating and enhancing the tools that empower our operational teams to deliver exceptional service. You can efficiently manage projects end-to-end.

Bonus skills:

  • Experience with user experience (UX) and user interface (UI) design.
  • Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

  • Medical insurance from Vitality, including discounted gym membership.
  • A private GP service (separate from Vitality) for you, your partner, and your dependents.
  • 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
  • A one-month, fully paid sabbatical after four years.
  • Instant access to emotional and mental health support.
  • 3% Pension contributions and share options.
  • Generous parental leave and a nursery tax benefit scheme to help you save money.
  • Cycle-to-work scheme and electric car scheme.
  • A learning and development budget for everyone.
"}

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