Relief Team Support Specialist

3 weeks ago


York, United Kingdom YHA Full time

Relief Team Support Specialist

Are you looking for opportunities to travel and work in hospitality? Our new team members will support multiple hostels across Yorkshire, the Peak District, as well as Manchester and Liverpool.

We value our team members and offer great perks:

  • We offer a competitive hourly rate of £11.44 (rising to £12.21 in March) for flexible hours between 25-42.5 per week
  • You'll enjoy exclusive benefits, including access to YHA's staff discount and cashback portal
  • You'll receive a complimentary YHA Membership each year
  • Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members

What Will You Be Doing?

We're a friendly team, and we'll provide the training required for you to undertake this role. From day one, you'll get stuck into various tasks, including:

  • Providing great customer service to all our customers, members, and guests
  • Working on reception, offering insights about the hostel and local area
  • Using our systems for efficient guest check-ins and check-outs, food and beverage sales, and service
  • Carrying out housekeeping duties to ensure a comfortable, clean environment for all visitors
  • Assisting in meal preparation and serving food and drinks with genuine warmth, hospitality, and pride

Skills and Experience:

  • Experience of working face-to-face with customers
  • Experience of working in a team to achieve common goals
  • Excellent timekeeping and flexibility to cover different shifts
  • Ability to manage varying pressures and prioritize tasks effectively
  • Knowledge and understanding of the core purpose of YHA

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