Frontline Healthcare Administrator

20 hours ago


Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Bedfordshire Hospitals NHS Foundation Trust is a leading healthcare provider in the region, delivering exceptional patient care and services to the community. We are currently seeking an experienced Frontline Healthcare Administrator to join our team.

We offer a competitive salary of £24,157 - £30,942 per annum, depending on experience, plus benefits including pension scheme, annual leave, and training opportunities.

About the Role

The successful candidate will have recent reception experience, excellent communication skills, and knowledge of filing/record keeping. They will work as part of a multidisciplinary team, providing front-line administration services to the department, welcoming patients and visitors, booking outpatient appointments, and ensuring medical notes and documentation are prepared and available for clinics.

This is a busy area with a high throughput of work, requiring the ability to remain composed at all times, show empathy when dealing with distressed patients, and prioritize workload effectively.

Key Responsibilities
  • Welcome patients, relatives, and visitors to the department, providing advice or guidance as required
  • Work as part of a team providing front-line administration services, including booking outpatient appointments and preparing medical notes
  • Ensure PIMS is fully maintained, with up-to-date patient information and clinics cashed up and waiting lists managed
  • Maintain a well-organized Reception area, liaising with Domestic and Estates departments as needed
Requirements
  • Good standard of oral and written English GCSE or equivalent
  • Recent reception experience, preferably in a healthcare setting
  • Excellent communication and interpersonal skills, with ability to work in a multidisciplinary team
  • Knowledge of filing/record keeping and data protection requirements


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