Luxury Beauty Retail Leader for Tom Ford and Balmain

1 week ago


London, Greater London, United Kingdom Tom Ford Full time

About Us

Balmain Beauty, a luxury beauty brand inspired by Parisian style, is seeking a dynamic Business Manager to lead our team of ambassadors at Selfridges London. As a leader in the industry, we embody empowerment and unity, welcoming everyone with open arms.

Job Description

We are looking for a customer-centric Business Manager to coach and develop our team, ensuring sales, customer service, and operational targets are met. The role requires leadership skills, expertise in product knowledge, and excellent communication skills.

Key Responsibilities

  • Welcome customers to the Balmain beauty experience, providing personalized assistance and a luxury customer service while conveying Balmain beauty values.
  • Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
  • Be an expert on all product information to guide customers effectively.
  • Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor.
  • Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
  • Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
  • Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
  • Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.
  • Always present a proper Balmain Beauty image and look, upholding the brand's standards of presentation and professionalism.

Qualifications

  • Retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting and exceeding sales, KPI, and customer service targets.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Strong passion for all things beauty related, especially fragrance and makeup.
  • Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
  • Detail-orientated with a proactive attitude towards learning and self-improvement.
  • Flexibility across days/hours.
  • Proof of Right to live and work in the country.

Benefits

  • Competitive industry salary: £45,000 - £60,000 per annum.
  • Commission scheme eligibility.
  • Annual leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Extensive training and development opportunities.
  • Employee discount on Estee Lauder Companies Brands.
  • Opportunities for career growth and development within the luxury industry.

About Tom Ford

Tom Ford is a luxury beauty brand known for its high-end products and exceptional customer service. We value empowerment, unity, and inclusivity, making us the perfect fit for individuals who share these values.



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