Home Care Service Delivery Manager

4 days ago


London, Greater London, United Kingdom Radfield Home Care Full time
Job Description:

We are seeking an experienced Home Care Service Delivery Manager to join our team at Radfield Home Care in York. This is a rewarding opportunity for a motivated individual who is passionate about delivering high-quality care services to older adults in their own homes.

About the Role:

As a Home Care Service Delivery Manager, you will be responsible for leading our team of care professionals in delivering exceptional care services that meet the needs of our clients. You will work closely with our Operations Manager and General Manager to develop and implement strategies for growth and compliance.

You will have a key role in managing staff rotas to ensure adequate coverage for client needs, conducting client visits to monitor service quality, and supporting the development of new care services.

Your expertise will also be required in ensuring regulatory compliance, maintaining accurate records, and addressing complaints in a professional manner.

Key Responsibilities:
  • Manage office team of care coordinators and supervisors
  • Supervise and support care staff to deliver high-quality care provision
  • Schedule and manage staff rotas to maintain adequate coverage
  • Conduct client visits to monitor service quality and gather feedback
  • Support the development, mobilisation, and provision of new care services
  • On-call support outside of office hours
Requirements:

To be successful in this role, you will need:

  • A strong understanding of care principles and regulations
  • Excellent leadership and communication skills
  • Ability to work autonomously and as part of a team
  • Proven experience in managing care teams and services
What We Offer:

In return for your hard work and dedication, we offer a competitive salary package, including an estimated £45,000 - £55,000 per annum, depending on experience. You will also have access to ongoing training and development opportunities to help you achieve your career goals.



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