Water Systems Specialist
4 days ago
At Virgin Pure, we're on a mission to change the way people drink water at home.
Our subscription service is helping thousands of people every day to live healthier lives by drinking more water.
The cutting-edge technology in our Water Systems is changing the game, providing customers with unlimited, great-tasting, pure water at the touch of a button.
As a Water Systems Specialist at Virgin Pure, you'll be the hero ensuring our customers get the most out of our game-changing water systems.
Your job is to make installations a breeze, keep the Pure water flowing with top-notch maintenance, and sprinkle a bit of that Virgin magic on every interaction.
What this role involves:
• Cover your allocated region and assist others in your team if needed
• High completion rate for all jobs either installing or repairing water systems for our customers
• Carrying out repairs to our water home systems.
• Always identifying and fixing the issue first time, avoiding return visits
• Ensure customers are delighted with their home water system returned to full working order
• Install water systems in customers' homes.
• Ensure all work is completed to the highest standards, plumbing is error-free, and kitchens are left clean and tidy.
• Set up and demonstrate the water system for the customer, ensuring they enjoy all the amazing features of Virgin Pure.
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
• Provide an awesome customer experience from the first call until leaving their property.
• Go out of your way to drive positive reviews and customer recommendations.
• Follow all Standard Operating Procedures and defined processes, accurately recording information in our systems.
• Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts.
• Complete all stock takes accurately and on time.
What we're looking for:
• A winning smile and an engaging personality
• History of being a star in previous field service or delivery role
• Problem-solving skills that make challenges disappear
• Tackle basic plumbing tasks with ease – we're looking for someone who can navigate pipes like Mario (or Luigi)
• A track record of being as reliable as our purified water – we want someone who's as dependable as the sunrise
• Your communication and people skills? Top-notch
• Work independently like a pro and know how to juggle priorities
• A valid driver's license and a squeaky-clean driving record
What we can offer:
• Personal use of a company van
• Work uniform provided
• All work travel expenses paid for
• 23 Days Holiday plus Bank Holidays
• Monthly £100 Target Incentive & Monthly £100 Team Incentive
• Operational overtime regularly available
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