Service Technician

4 weeks ago


London, Greater London, United Kingdom UCC Coffee Full time

The Role

We are seeking a skilled Service Technician to join our team at UCC Coffee. As a Service Technician, you will be responsible for carrying out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.

  • You will work proactively with the central call centre, taking day-to-day instructions and keeping them updated to inform waiting customers.
  • You will comply with all on-site arrival procedures, making contact with a manager/supervisor to introduce yourself and seek permission to commence work on equipment.
  • You will adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of the company management.
  • You will complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises to validate client satisfaction.
  • You will keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
  • You will provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

The Person

We are looking for a confident individual with a passion for customer service, excellent understanding of coffee quality and associated equipment, and robust problem solving skills with an electrical mechanical background.

As a Service Technician, you will be computer literate with a clean driving license and self-motivated with a flexible approach to work, location and hours.

Salary: based on experience + Company Vehicle + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits


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