Gas Technical Support Specialist
3 weeks ago
Job Role: Technical Helpdesk Gas Engineer
About the Role: We are seeking a skilled Technical Helpdesk Gas Engineer to join our team at Prime Workforce Solutions Ltd. As a Technical Helpdesk Gas Engineer, you will play a crucial role in supporting our customers, resolving technical queries, and managing warranty service calls.
Key Responsibilities:
- Provide technical support to customers via phone, resolving issues and providing solutions.
- Manage warranty service calls, ensuring prompt responses and accurate completion of service call records.
- Develop and maintain relationships with ATAG Selected Partners (ASPs) and ATAG Warranty Partners (AWPs) through service support and engineer training.
- Process orders and maintain records using our bespoke IT system.
- Manage the service callout process, confirming partner attendance, checking progress, and ensuring accurate completion of records.
- Manage the out-of-hours telephone helpline, dealing with emailed customer issues and telephone calls.
- Manage the warranty return parts process, including maintenance of contact with the service agent network.
- Assist with technical updates, training, and literature preparation, liaising with the ATAG factory in Holland as needed.
- Provide training to new staff, service, and warranty partners on boilers, controls, and other products.
Requirements: Technical experience in the domestic boiler industry is essential. A solution-oriented nature towards fault finding, good computer skills, and a calm, supportive telephone manner are required. Gas Safe Registered is preferred, and the ability to deliver training provided by ATAG is necessary.
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