IT Support Specialist

6 days ago


Risley, Warrington, United Kingdom Daisy Communications Limited Full time

The role of IT Support Specialist at Daisy Communications Limited involves acting as the primary point of contact for user IT issues, providing timely and effective resolutions to ensure minimal disruption to business operations. The successful candidate will possess excellent communication skills, technical knowledge of Microsoft desktop operating systems, and the ability to work collaboratively with the wider team to resolve complex IT issues.

Key Responsibilities:

  • Answer the telephone system in a timely and polite manner.
  • Log emails for the helpdesk onto the helpdesk system promptly.
  • Act as the initial point of contact in resolving user IT issues.
  • Accurately record all activities related to customer IT issues in the Helpdesk systems.
  • Update helpdesk tickets daily, even in the absence of positive communication with the customer.
  • Evaluate and escalate IT issues, collaborating with Project Engineers to resolve issues exceeding the capabilities of the support/service desk.

Requirements:

  • Good knowledge of PC/laptop hardware and software.
  • Strong fault-finding skills.
  • Proficiency in Microsoft desktop operating systems and productivity suite.
  • Familiarity with Server operating systems.
  • Knowledge of Active Directory.
  • Understanding of Microsoft 365 setup.
  • Basic networking knowledge.

Desirable Qualifications:

  • Knowledge of VMWare.
  • Microsoft Azure expertise.
  • Acronis suite of software.
  • Adobe.
  • AV Software.
  • Sage.
  • 365 Fundamentals and/or Azure Fundamentals.

Benefits:

  • 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • Holiday purchase scheme.
  • £500 referral scheme bonus.
  • Professional development opportunities to achieve personal goals.
  • Eye care vouchers and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at over 1,200 retailers.
  • An additional day off on your birthday or when married.

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