EU Credit Business Strategy Lead
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced EU Credit Business Strategy Lead to join our EU Credit Business Operations team. As a key member of the team, you will be responsible for developing and executing business strategies to drive growth and improvement in the EU Credit business.
Key Responsibilities:
- Develop and execute business strategies to drive growth and improvement in the EU Credit business
- Collaborate with internal stakeholders (i.e., Product, Marketing, Legal, Engineering, Customer Service) and external financial partners to identify opportunities for improvement
- Manage both 'run-the-business' tasks and existing programs, projects, and deliver strategic business goals
- Develop metrics for assessing performance and trends
- Conduct deep dives in all areas of your product responsibilities
About the Team:
The EU Credit Business Operations is responsible for multiple functions involving internal stakeholders (i.e., Product, Marketing, Legal, Engineering, Customer Service) and external financial partners. These include 'run-the-business' functions such as managing customers or technical escalations, internal business reviews, and partner relationship management. The team focuses on reducing friction on the customer journey and improving the credit customer experience, working backwards from customers. We ensure scalability of the business and higher customer satisfaction.
Required Skills and Qualifications:
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross-functionally with tech and non-tech teams
- Fluent level of English
Estimated Salary: £70,000 - £90,000 per annum
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