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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide professional and superior customer service experience through various communication channels.
- Manage customer inquiries and resolve issues in a timely and efficient manner.
- Collaborate with internal teams to ensure seamless service delivery and meet customer needs.
- Accurately log customer interactions and maintain accurate records to ensure compliance with regulatory standards.
- Work in a fast-paced environment and prioritize multiple tasks and queries simultaneously.
About You
We are looking for a candidate with:
- Experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
About Royal London Group
We are a leading provider of life, pensions, and investment products, committed to delivering exceptional customer service and support. Our organization values diversity, inclusion, and belonging, and we strive to create a workplace that is inclusive and respectful of all individuals.
Benefits
We offer a comprehensive benefits package, including:
- Competitive salary and bonus structure.
- Excellent pension scheme and private medical insurance.
- Opportunities for career development and growth.
- Flexible working arrangements and work-life balance.
