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Head of Technical Systems Lead

2 months ago

Taunton, Somerset, United Kingdom Talent Full time
Job Overview

Talent is seeking a highly skilled and experienced Head of Technical Systems to join our team. As a key member of our Technology Operations department, you will be responsible for managing the Technical Systems team and delivering against day-to-day operational objectives.

Key Responsibilities
  • Manage a multi-discipline technical team to deliver against day-to-day operational objectives and key project action plans.
  • Address day-to-day escalations, functional and line management issues for the team and project staff.
  • Contribute to the management of the Technology Operations budget, including forecasting & planning with delegated authority for identified cost centres.
  • Responsible for the development of the team in order to deliver improved management or functional capability.
  • Identifying and delivering against strategic direction for the group in-line with wider Technology Division strategy as agreed with Head of Technology Operations.
Requirements
  • Experience of line management and staff development within a technical support environment.
  • Excellent written and oral communication skills to produce reports and give presentations at an organisation wide level.
  • Report and documentation skills to set out information in a concise and logical manner.
  • Planning and organisational skills to effectively deliver requirements.
  • Experience managing IT service delivery teams within an ITIL Service Management environment.
  • Experience working with and managing outsourced IT services providers including experience of managing the integration of third party COTS and third party developed solutions into an existing infrastructure.
  • Strong hands-on skills of the following technical skills/competences: networking principles and best practice, client/server principles and best practice, Microsoft Server (operating systems and hardware), MS Exchange, Linux Operating Systems, Internet and external communications technologies, Virtualisation solutions (VMware), IT Security technologies, System Management Tools (i.e. SCOM, Altiris, SolarWinds, etc.). Comfortable working at the detailed level in complex technical environments.
  • Experience of Cloud Computing design and delivery.
What We Offer

Talent offers a competitive salary and benefits package, as well as opportunities for professional development and growth.