Customer Service Representative

3 weeks ago


Norwich, Norfolk, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Tesco in Norwich Westlegate Express. As a key member of our store team, you will be responsible for providing exceptional customer service, working closely with colleagues to deliver a seamless shopping experience.

Job Description
  • Provide outstanding customer service, responding to customer queries and resolving issues promptly and professionally.
  • Work collaboratively with colleagues to achieve sales targets and maintain high levels of customer satisfaction.
  • Be knowledgeable about products and services, making recommendations to customers and promoting relevant offers.
  • Contribute to maintaining a clean and safe shopping environment, adhering to health and safety procedures and reporting any hazards or incidents.
  • Participate in visual merchandising activities, ensuring attractive and engaging store displays that drive customer interest.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of retail operations, including stock management, pricing, and promotions.
  • Able to adapt to changing situations, think critically, and make informed decisions.
  • Demonstrated commitment to delivering exceptional customer service, meeting sales targets, and achieving business objectives.
Benefits
  • Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months.
  • Flexible working arrangements from day one, including requests for part-time or job share opportunities.
  • Pension scheme with matching contributions up to 7.5%, life cover of five times pay, and access to free wellbeing services.
  • 10% discount on all purchases made during pay weekends, plus an additional card for family members outside the home.
About Us

Tesco is committed to creating a diverse, inclusive, and supportive work environment where everyone feels valued and empowered to contribute their best. We believe in the importance of flexible working, offering a range of benefits to support work-life balance and career development.



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