Director of Quality and Professional Standards

3 weeks ago


Canterbury, Kent, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time

Job Summary

The Director of Quality and Professional Standards will drive the programme of improvement for Quality and Professional Standards across the Directorate, ensuring that the delivery of high-quality care is consistent with the CQC fundamental standards, safeguarding principles, Trust Values, and the Trust and Directorate Strategic Objectives.

The post holder will have responsibility for the quality of care across the Directorate and will work within agreed objectives, targets, quality standards, and resource constraints in line with local and national guidance.

The Director of Quality and Professional Standards will take a facilitative and empowering approach, nurturing creativity and leading others to be open to doing things differently if the desired outcomes improve the patient, carer, and staff experience.

They will lead on working with general managers, service managers, matrons, governance lead, and officers to ensure that quality data is triangulated and validated.

The post holder will lead on seeking to work with others to maximise digital solutions where possible.

Main Duties of the Job

The Director of Quality and Professional Standards will lead the Directorate by working closely with the professional heads and the Senior Management Team to provide demonstrable assurance that the quality of the clinical services, including patient safety, patient satisfaction, and clinical outcomes, meet the required high standards.

This will be achieved by effective leadership of the Directorate Nursing and Quality Team, which consists of a Governance Lead, a Governance Officer, and matrons.

The post holder will lead the Directorate's Serious Incidents and Complaints process and ensuring that lessons learnt are shared and embedded within the Directorate.

They will ensure that they are present within services a minimum of weekly to engage with service users, carers, and staff using informal and formal mechanisms as appropriate.

They will be one of the Directorate escalation points for when there is a need for support when complex clinical decision-making arises.

They will use their skills, experience, and knowledge to offer a perspective ensuring service users and carers are held central to any decision-making.

About Us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability, and specialist services, serving a million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

Job Responsibilities

Strategic Professional Leadership and Practice Standards

  • The Director of Quality and Professional Standards will lead a team of nurses and other health professionals to ensure improved quality of care, quality assurance, safeguarding, and direct care delivery across the Directorate.
  • The post holder will work with the Service Director, Clinical Director, and other members of the Senior Management Team to ensure consistency of standards, maximising learning from serious incidents, complaints, audits, research, practice experience, and national guidance.
  • They will contribute to the performance of the directorate senior leadership team in meeting agreed goals and objectives, ensuring that quality information is accurate and that risk management systems are robust.

Service Transformation

  • The Director of Quality and Professional Standards will work with the Service Director and Clinical Director to drive the necessary service transformations.
  • They will implement the nursing strategy by providing leadership at service level.
  • They will work with others to implement and monitor outcomes of quality improvement initiatives within the service.

For full details, please see the attached job description.



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