Telecommunications Support Professional

3 weeks ago


Bristol, Bristol, United Kingdom Pure Human Resources Ltd Full time
About the Role

We are seeking a highly skilled Telecommunications Support Professional to join our team in Bristol and surrounding areas. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to work independently.

The successful candidate will be responsible for attending customer sites to install, maintain, and troubleshoot system issues, while delivering exceptional customer service to our clients.

Key Responsibilities:

  • Installation of Cloud Telephony Systems
  • Configuration and installation of various network devices and services
  • Performance of network maintenance and system upgrades
  • Monitoring of system performance and ensuring availability and reliability
  • Providing Level 2/3 support and troubleshooting to resolve issues

Requirements:

  • Previous Cloud Telephony experience (installation and support)
  • Sound understanding of SIP telephony protocol
  • Proven hands-on network engineering experience
  • Knowledge of Draytek, Ruckus, and UniFi equipment
  • Expertise in the OSI or TCP/IP model
  • Comfortable with monitoring, network diagnostic, and network analytics tools
  • Strong communication skills and high attention to detail

Benefits:

  • A competitive salary of £31,000 - £36,000 per annum
  • Day-off for your birthday
  • Annual Leave rising to 25 days after 5 years (plus bank holidays)
  • Employee Assistance Programme
  • Opportunity to work within a great environment and personal development orientated business


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