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Hospitality Team Member

1 month ago

London, Greater London, United Kingdom Loveday & Co Enterprise Full time

About the Role

We are seeking a highly skilled and compassionate Hospitality Assistant to join our team at Loveday & Co Enterprise. As a key member of our hospitality team, you will be responsible for delivering exceptional dining experiences to our members and their families.

Main Responsibilities

  • Meet and greet guests with a warm and friendly smile, setting the tone for an exceptional experience.
  • Support the kitchen team to deliver first-class dining experiences, ensuring that every meal is a delight for the senses.
  • Prepare mise-en-place and maintain the highest standards of cleanliness and presentation.
  • Set up tables according to our Loveday & Co Dining Standards, ensuring that every guest feels welcome and valued.
  • Follow our service steps for each meal service, ensuring that every guest receives exceptional service.
  • Serve members and guests beverages and refreshments as and when required, always with a smile.
  • Ensure that all fridges and snack areas are always fully stocked, anticipating the needs of our guests.
  • Recognise regular visitors and interact warmly with families, building strong relationships and a sense of community.
  • Maintain all stock levels of consumables, working closely with the Hospitality Lead to ensure that every guest has everything they need.
  • Check the cleanliness of common areas and guest bathrooms throughout the day, liaising with the housekeeping team to ensure that every area is immaculate.
  • Respond to queries and direct clients as required, referring to the General Manager as necessary.
  • Answer incoming calls and redirect or take messages as necessary, always with a professional and friendly tone.
  • Receive deliveries and post, sorting and distributing all post deliveries with care and attention to detail.
  • Monitor guests/clients via the CCTV and door entry call system, ensuring that every guest has a safe and secure experience.
  • Ensure the reception area is always tidy and clutter-free, reflecting the high standards of our Loveday & Co Enterprise.
  • To adhere and comply to all Health and Safety procedures, ensuring the well-being of every guest and team member.
  • Provide ad hoc support as required by the business, always with a positive and flexible attitude.

What We Offer

  • London Living Wage accredited, ensuring that every team member is fairly rewarded for their hard work.
  • Competitive refer-a-friend cash bonus, encouraging teamwork and collaboration.
  • Annual cash bonus - £500 (discretionary), recognizing the hard work and dedication of our team members.
  • Accredited training, helping our team members to develop new skills and knowledge.
  • Sponsored apprenticeships, providing opportunities for career development and growth.
  • Medical cash plan, supporting the well-being of our team members.
  • Perkbox, discounts platform, offering a range of benefits and discounts.
  • Free staff meals on duty, ensuring that our team members are well-fed and energized.
  • Annual staff parties (Summer and Christmas), celebrating the achievements and milestones of our team members.

About Us

Loveday & Co Enterprise is recognised as the premier provider of luxury care services in London, achieving an OUTSTANDING rating from our most recent CQC inspection. We are passionately devoted to enhancing the lives of our members and their families, blending our expertise in providing tailored, compassionate care with world-class hospitality to create an unrivalled culture of uncompromising excellence in everything we do.

Our Mission

We are passionately devoted to enhancing the lives of our members and their families, blending our expertise in providing tailored, compassionate care with world-class hospitality to create an unrivalled culture of uncompromising excellence in everything we do.

Equal Opportunities

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.