Hotel Operations Manager

3 days ago


Poole, Poole, United Kingdom Eclipse Hotels Group Full time

An exciting opportunity has arisen for a seasoned professional to join Eclipse Hotels Group as a Hotel Operations Manager in Poole. We are looking for an experienced leader who can oversee the smooth operation of our hotel departments, ensuring high standards of service delivery.

Job Description:
  • To manage all hotel departments, including Front Office, Housekeeping, F&B, Maintenance, etc., to meet or exceed brand standards.
  • Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plans, and follow through to improve hotel performance.
  • To best hire, retain, and engage Team Members through effective recruitment and training.
  • To report and highlight operational issues to the company director and relevant departments in Head Office to ensure actions have been followed up in a timely manner.
Requirements:
  • Previous management experience in a similar role.
  • Strong all-round knowledge of Front Office, F&B, Finance, Revenue, and Human Resources.
  • An in-depth knowledge of Food Safety and Health & Safety Standards.
  • Experience in supporting training processes, including delivering training and maintaining training records.
Estimated Salary: £45,000 - £55,000 per annum

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