Retail Management Professional

3 weeks ago


Glasgow, Glasgow City, United Kingdom Greggs Plc Full time
Company Overview
Greggs Plc is a leading food-on-the-go retailer with a rich history dating back to 1939. We pride ourselves on offering high-quality products and exceptional customer service in a welcoming and clean environment. Our stores are located throughout the UK, serving a wide range of customers from all walks of life.

Job Description
As a Customer Experience Director at Greggs Plc, you will play a key role in shaping the customer experience across all our touchpoints. You will lead a team of retail professionals who are passionate about delivering exceptional customer service and will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

Key Responsibilities
* Lead a team of retail professionals to achieve excellent customer service and sales results
* Develop and implement strategies to improve customer satisfaction and loyalty
* Collaborate with cross-functional teams to identify and address customer pain points
* Conduct market research and analysis to stay up-to-date with industry trends and best practices

What We Offer
* Competitive salary: £50,000 - £60,000 per annum (dependent on experience)
* Opportunities for career progression within a growing company
* Comprehensive training and development program

Requirements
* 3+ years of experience in a customer-facing role
* Proven track record of success in leading teams and achieving business objectives
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities


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