Lead Customer Researcher, VOC
1 month ago
The Lead Customer Researcher will be responsible for driving our understanding of our customers. This role will involve working with key stakeholders to identify research opportunities, design and execute on a research plan, deliver research insights, and facilitate the implementation of action based on those insights.
Key Responsibilities- Develop and execute research strategies to inform business decisions
- Design and implement measurement programs to track customer insights
- Collaborate with cross-functional teams to ensure customer-centric experiences
- Share research findings and insights with stakeholders to drive action
- Champion the advancement of customer research within the organization
- 7+ years of relevant experience in market, customer, or UX research
- Strong understanding of qualitative and quantitative research methodologies
- Experience with B2B technology preferred
- Customer-first mentality with a focus on driving customer outcomes
- Strong communication and project management skills
The Customer Excellence Team at Rapid7 is responsible for building insights, customer knowledge, and marketing programs that help our customers get value from our products and services.
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Lead Customer Researcher, VOC
4 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers. This role will involve working with key stakeholders to identify research opportunities, design and execute on a research plan, deliver research insights, and facilitate the implementation of action based on those insights.Key...
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Lead Customer Researcher, VOC
4 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers. This role will involve working with key stakeholders to identify research opportunities, design and execute on a research plan, deliver research insights, and facilitate the implementation of action based on those insights.Key...
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Lead Customer Researcher, VOC
2 months ago
Belfast, United Kingdom Rapid7 Full timeLead Customer Researcher, Voice Of the Customer The Lead Customer Researcher will bring deep expertise, empathy, and curiosity to the research team. Building relationships with key stakeholders, they will not only execute research that informs decision making across the business, but they will challenge our stakeholders to continually improve our...
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Lead Customer Researcher, VOC
1 month ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. This role will involve conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Lead Customer Researcher, VOC
1 month ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. This role will involve conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Lead Customer Researcher, VOC
1 month ago
Belfast, United Kingdom Rapid7 Full timeLead Customer Researcher, Voice Of the CustomerThe Lead Customer Researcher will bring deep expertise, empathy, and curiosity to the research team. Building relationships with key stakeholders, they will not only execute research that informs decision making across the business, but they will challenge our stakeholders to continually improve our approach to...
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Lead Customer Researcher, VOC
2 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. This role will involve conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Lead Customer Researcher, VOC
2 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. This role will involve conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Lead Customer Researcher, VOC
3 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. Your research will influence the evolution of our products, services, and experiences to help our customers achieve success in their security programs.Key...
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Lead Customer Researcher, VOC
3 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. Your research will influence the evolution of our products, services, and experiences to help our customers achieve success in their security programs.Key...
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Lead Customer Researcher, VOC
1 month ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. This role will involve conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Lead Customer Researcher, VOC
1 month ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Lead Customer Researcher will be responsible for driving our understanding of our customers, security professionals who face complex cybersecurity challenges in their daily roles. This role will involve conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Lead Customer Researcher, VOC
4 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Customer Researcher will be responsible for driving our understanding of our customers. This role will involve working with key stakeholders to identify research opportunities, design and execute on a research plan, deliver research insights, and facilitate the implementation of action based on those insights.Key ResponsibilitiesDevelop and...
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Lead Customer Researcher, VOC
4 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Customer Researcher will be responsible for driving our understanding of our customers. This role will involve working with key stakeholders to identify research opportunities, design and execute on a research plan, deliver research insights, and facilitate the implementation of action based on those insights.Key ResponsibilitiesDevelop and...
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Lead Customer Researcher, VOC
3 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Customer Researcher will be responsible for driving our understanding of our customers. This role will involve working with key stakeholders to identify research opportunities, design and execute on a research plan, deliver research insights, and facilitate the implementation of action based on those insights.Key ResponsibilitiesDevelop and...
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Lead Customer Researcher, VOC
3 weeks ago
Belfast, United Kingdom Rapid7 Full timeAbout the RoleThe Customer Researcher will be responsible for driving our understanding of our customers. This role will involve working with key stakeholders to identify research opportunities, design and execute on a research plan, deliver research insights, and facilitate the implementation of action based on those insights.Key ResponsibilitiesDevelop and...
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Lead Customer Researcher, VOC
1 week ago
Belfast, United Kingdom Rapid7 Full timeCustomer Insights StrategistRapid7's Customer Excellence Team is seeking a Customer Insights Strategist to drive our understanding of our customers. As a key member of the Customer Research Team, you will be responsible for conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Lead Customer Researcher, VOC
1 week ago
Belfast, United Kingdom Rapid7 Full timeCustomer Insights StrategistRapid7's Customer Excellence Team is seeking a Customer Insights Strategist to drive our understanding of our customers. As a key member of the Customer Research Team, you will be responsible for conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and...
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Customer Insights Lead
5 days ago
Belfast, United Kingdom Rapid7 Full timeCustomer Insights LeadRapid7's Customer Excellence Team is seeking a Customer Insights Lead to drive our understanding of our customers. As a key member of the Customer Research Team, you will be responsible for conducting research with our customers, building and evolving key measurement programs, delivering insights to stakeholders, and influencing the...
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Research Director
1 week ago
Belfast, United Kingdom ENI – Elizabeth Norman International Full timeResearch Director OpportunityENI – Elizabeth Norman International is seeking an experienced Research Director to lead high-impact projects with key government clients in Belfast. As a key member of our Belfast office, you'll work closely with a dynamic and supportive team to deliver vital research in areas like Energy, Education, Early Years, and...