Fitness First Coaching Manager

2 weeks ago

London, Greater London, United Kingdom Fitness First Ltd Full time

Fitness First Ltd: Career Opportunity

**About Us**

At Fitness First, we're passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness.

**Job Summary**

As a Coaching Manager, you will take on Duty Manager responsibilities in the absence of the General Manager and other Heads of Departments. Your key focus will be on ensuring operational standards, health & safety, and the commercial performance of the club.

**Key Responsibilities**

* Utilise key data to personalise the member experience
* Take accountability for the Brand Standards document, focusing on cleanliness, vibe, and operational standards
* Maintain regular communication with new starters, at-risk members, and those who have booked onboarding sessions
* Manage and optimise all attrition tools, coaching, and delivering throughout the wider team
* Ensure professional management of member feedback

**Team Training and Development**

* Provide comprehensive training to the team to deliver exceptional service
* Ensure team adherence to company policies and procedures

**Retail Management**

* Duty Management:
1. Maintain high standards of cleanliness and hygiene in the club
2. Ensure all staff are clear on their responsibilities and tasks per shift
3. Deliver duty management with 100% consistency, including opening/closing duties and compliance

**Bonus Scheme and Benefits**

* Competitive bonus structure based on club performance and individual KPIs
* Access to a comprehensive benefits portal offering significant discounts on various products and services
* Complimentary gym membership for you and discount for family member
* Opportunities for ongoing professional development and career advancement

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