EPOS Systems Engineer
1 week ago
Location - CardiffSalary: £24,000 + Benefits
We are seeking a skilled EPOS systems engineer to join our team as a technical support specialist. Your primary responsibility will be to ensure the smooth operation of PC-based EPOS equipment and maintain accurate records of customer equipment returned for warranty and fourth-party repair.
About the Job
- Perform comprehensive repairs of PC-based EPOS equipment to component level.
- Maintain detailed records of customer equipment returned for warranty and fourth-party repair on our database.
- Develop and document test and fix procedures.
- Analyze fault trends and identify areas for improvement.
- Collaborate with suppliers to source and procure replacement components.
- Mentor and train colleagues to enhance their skills and knowledge.
- Work closely with the operations manager to plan the introduction of new products and manage stock requirements.
- Foster strong relationships with other departments to ensure seamless communication.
- Stay informed about the latest EPOS industry developments and report any potential risks or opportunities.
What We Offer: Competitive salary, private medical insurance, life insurance, income protection, free eye tests, holiday entitlement, and annual incentives
This role offers the opportunity to work with cutting-edge technology and make a significant impact on our clients' businesses.
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