Electronic Gaming Host
4 weeks ago
About the Role
Grosvenor Casinos is seeking a skilled Electronic Gaming Host to join our team at Walsall. As a key member of our gaming floor team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our electronic gaming customers.
You will be the face of our business, greeting and looking after our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a fun and engaging atmosphere exceeding our guests' expectations.
You will work hard to create a fun and engaging atmosphere, exceeding our guests' expectations. You will get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
You will live our values of Service, Teamwork, Ambition, Responsibility, and Solutions. You will work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
You will ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor Online.
You will ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.
What We Offer
We offer a 24-hour part-time contract with paid breaks, tips, and paid holiday. You will be part of a dynamic and rewarding team with opportunities to develop your existing skills and learn new ones.
We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service.
Why just work... when you can work, win & grow with us
Qualifications and Requirements
We are looking for a skilled and enthusiastic individual who is passionate about delivering exceptional customer service and creating a memorable experience for our electronic gaming customers.
You will need to live our values of Service, Teamwork, Ambition, Responsibility, and Solutions. You will need to work well under pressure and be able to multitask in a fast-paced environment.
You will need to be proactive and able to think on your feet, ensuring you comply with all regulation and promote safer gambling.
You will need to be able to work as part of a team and provide efficient and dynamic service across leisure, food, and beverage.
You will need to be able to communicate effectively with customers and colleagues, ensuring you keep them informed of the latest developments in electronic gaming and in our online offer.
How to Apply
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and creating a memorable experience for our electronic gaming customers, please apply for this exciting opportunity.
We look forward to hearing from you and welcoming you to our team at Grosvenor Casinos.
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