Aftersales Support Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Orion Electrotech Full time

Aftersales Support Specialist

Orion Electrotech is seeking an experienced Aftersales Support Specialist to join their team. The successful candidate will be responsible for maintaining regular contact with customers to ensure excellent customer service and understanding their business needs.

The ideal candidate will have experience within an aftersales role within an Engineering environment and be able to understand and interpret technical drawings and information using AutoCAD/Solid Edge or 3D software (SolidWorks or equivalent).

Responsibilities:

  • Maintain regular contact with customers to ensure excellent customer service and understanding their business needs.
  • Manage expectations, demands and customer complaints.
  • Produce clear and accurate quotations using the business software system.
  • Ensure all orders are handled and processed promptly.
  • Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales.
  • Provide role appropriate support to the business and or wider team(s) with various Ad-Hoc tasks.
  • Generate & maintain reports weekly and annually, providing statistical data on enquiry and order number quantities, margin and other pertinent data to identify trends for future business generation.
  • Implement and control strategy for generation of new aftersales leads using direct telephone calls, mailshots, E-shots, in conjunction with the Sales & Marketing Department.

Requirements:

  • Experience within an aftersales role within an Engineering environment.
  • Full UK driver's license.
  • Able to understand and interpret technical drawings and information using AutoCAD/Solid Edge or 3D software (SolidWorks or equivalent).
  • Fully competent with key MS Office Software (Word, Excel, PowerPoint and Outlook).


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