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Customer Operations Lead

1 month ago

Manchester, United Kingdom https:www.energyjobline.comsitemap Full time

Unlock Your Potential as a Customer Operations Lead

Spectrum Brands UK, a leading consumer goods company, is seeking a skilled Customer Operations Lead to join our team. As a key member of our Appliances division, you will play a pivotal role in ensuring seamless operations and exceeding customer expectations.

Key Responsibilities:

  • Manage holidays, workload planning, and ensure smooth day-to-day operations for E-commerce customers.
  • Monitor and optimize Operational Performance metrics, resolve chargebacks, and implement corrective actions.
  • Produce E-commerce KPI reports for designated customers and monitor delivery performance.

Requirements:

  • Strong B2B experience, coupled with expertise in order processing and delivery logistics.
  • Proficiency in Microsoft Excel and a knack for navigating IT systems.
  • Proactive mindset, with a passion for problem-solving and driving positive change.

What We Offer:

  • 25 days holiday + Bank holidays
  • Company Pension
  • Annual Bonus
  • Life Assurance
  • Healthcare plan
  • Colleague discount
  • Hybrid working (3 days on site, 2 days WFH)