Social Housing Officer

1 week ago


Portsmouth, Portsmouth, United Kingdom CIH International Housing Group Full time

**Job Summary**

This Social Housing Officer - Tenancy Management position is an exciting opportunity to join CIH International Housing Group's team. The successful candidate will be responsible for managing social housing tenancies, ending tenancies, allocating new tenancies, and tenancy management of social housing tenancies.

The ideal candidate will have experience of building positive relationships with customers, providing support to enable them to meet their tenancy responsibilities, and demonstrating competence in using Microsoft software and IT systems.

**Key Skills**

  • Demonstrate experience of working with customers to resolve issues and provide support.
  • Use Microsoft software, including Excel, Word, and Outlook, to maintain accurate records.
  • Effectively communicate with customers, colleagues, departments, agencies, and councillors.

**Responsibilities**

  • Help tenants meet their responsibilities to sustain their tenancies as outlined in their tenancy agreement.
  • Play an integral part of outgoing residents ending their tenancies and continuing with the journey of allocating the vacant property to a new resident.

**Requirements**

  • Demonstrate experience of working in a similar role.
  • Be confident in public speaking, representing the local authority at Court hearings and multi-agency case conferences.
  • Have access to a car daily to support customers effectively.

**Benefits**

  • A generous pension scheme.
  • Up to 31 days annual leave per year pro rata + bank holidays.
  • Flexible/hybrid working where appropriate.

Estimated salary: £33,000 - £36,000 p.a. based on the location and job requirements.



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