E-commerce Team Lead

3 days ago


Chessington, Greater London, United Kingdom Oliver Bonas Full time

About Oliver Bonas

We are an independent British lifestyle store, dedicated to providing an exceptional customer experience. Our Web Fulfilment Team plays a critical role in ensuring timely and efficient delivery of our products.

Salary

We are offering a competitive salary of £42,000 per annum, plus a range of benefits.

Job Description

Role Summary

This exciting opportunity has arisen for a skilled Web Fulfilment Team Leader to join our dynamic team. As a key member of our operations team, you will be responsible for overseeing the picking, packing, and shipping of our products.

Key Responsibilities

  • Lead and manage the Warehouse Team Members, ensuring they meet targets and deadlines.
  • Implement and monitor KPIs to improve productivity and efficiency.
  • Collaborate with the Customer Services team to ensure seamless communication and quality control.
  • Develop and maintain effective relationships with the Fulfilment Manager and other stakeholders.

Requirements

  • Degree-level qualification in a relevant field (e.g., business, logistics).
  • Proven experience in a similar role, with a strong understanding of warehouse operations.
  • Excellent leadership and communication skills.
  • Ability to work under pressure and meet deadlines.

Benefits

  • Generous employee discount up to 50% off all OB products.
  • Free access to our 24-hour employee assistance programme.
  • Flexible holiday entitlement increasing to 35 days with length of service.
  • Annual discretionary profit-related bonus scheme.


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