Associate Claims Director

1 day ago


London, Greater London, United Kingdom MW Appointments Full time
Job Title: Associate Claims Director

Our client, a leading Lloyds Broker, is seeking an experienced Associate Claims Director to join their expanding Contingency Claims team in the London office.

Job Summary:

The successful candidate will be responsible for servicing the claims needs of clients, supporting other Associate Claims Directors, management, and colleagues to achieve and surpass targets, and providing a first-class service at all times.

Main Responsibilities:
  • Manage new instructions and work in progress in accordance with set service standards and company procedures.
  • Register new Contingency claims accurately on relevant computer systems and update records during the life of the claim.
  • Ensure all claims and correspondence, on delegated authority cases, are correctly maintained and provide a clear and concise history of events, actions, and quantum assessment.
  • Obtain and submit completed Client claim documentation to Insurers or nominated service providers promptly.
  • Deal with Client enquiries within designated time frames or as otherwise agreed with Client.
  • Communicate effectively with Insurers, nominated service providers, engineers, and Loss Adjusters.
  • Provide advice and assistance to Clients, client directors, and other involved parties to actively manage the claim process and minimize lapse time.
Essential Skills:
  • Previous experience within a similar Claims role.
  • Prior experience in a client-facing role of Contingency claims handling.
  • Compliant in using MS Office applications.
  • Working with bespoke London Insurance market IT platforms.
Desirable:
  • Good organization skills.
  • Personal effectiveness, including time management and priority setting.
  • High personal drive and resilience.
  • Working towards CII qualifications is desirable.
What You Need to Know:
  • Permanent role.
  • Based in London - hybrid working.
  • Salary ranging depending on level of experience.
  • A great opportunity to join a growing organization with lots of training and development.
  • A very inclusive and fair opportunities employer.


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