Facilities Management Specialist
2 weeks ago
As a Facilities Management Specialist - Client Experience, you will be responsible for managing the integration between Property Management and Hospitality Services on behalf of our clients. You will oversee office spaces and users' journey and experience across the building, working closely with client On Site Solutions (OSS) senior stakeholders.
This role requires strong customer service skills, a firm understanding of delivering exceptional customer service, and excellent communication skills. Responsibilities include:
- Oversight of office spaces as well as users' journey and experience across the building
- Working closely with client On Site Solutions (OSS) senior stakeholders
- Point of escalation for operational issues across campus both UK and rest of EMEA
- Manage/ support implementation of agreed initiatives to ensure that the goal is achieved to specification, timescale, and budget.
- Support teams in the management of Hospitality vendors across EMEA using KPIs and industry knowledge.
- Support new site transitions including onboarding of hospitality vendors where needed.
- Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in alignment with client expectations.
- Develop and manage client On Site Solutions (OSS) service delivery, maintaining operational and commercial compliance in accordance with client and CBRE expectations.
- Continually seek to improve client satisfaction, demonstrated through approved key performance indicators and maintaining current performance levels in an ever-changing business environment
- Demonstrate sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy
- Closely work across all clients On Site Solutions (OSS) service lines in a collaborative manner
- Provide problem solving solutions to client team.
- Create and maintain strong and positive relationships across all clients On Site Solutions (OSS) service lines.
- Support to EMEA sites as needed.
- Raise, review and approval of permits.
We offer a competitive salary of £45,000 - £55,000 per annum (dependent on experience), plus a range of benefits, including:
- A comprehensive pension scheme
- 23 days annual leave
- Sick leave
- Professional development opportunities
- A supportive and inclusive work environment
We are committed to supporting our employees' career growth and development. We provide ongoing training and development opportunities to help you achieve your goals.
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