Customer Service Advisor Trainee

5 days ago


Leeds, Leeds, United Kingdom Getting In Limited Full time
Job Description

We are seeking a highly motivated and organized individual to join our team as a Customer Service Advisor Trainee. This is an exciting opportunity for someone who wants to develop their skills in customer service and gain valuable experience in a fast-paced environment.

In this role, you will be responsible for processing incoming installation job packs, completing the job register, and answering phones to internal and external customers. You will also be required to contact customers to book engineers visits, make up job packs including specifications and drawings, receive incoming deliveries, and check incoming equipment against schedule to ensure that equipment is available for installs. Additionally, you will assist with assigning cable to jobs and complete cable sheets, and support Police Signalling Liaison.

This is a great opportunity to learn from experienced staff and develop your skills in a supportive team environment. As a Customer Service Advisor Trainee, you will have the chance to work on various projects and tasks, and contribute to the success of our team.

The estimated salary for this role is £20,000 - £25,000 per annum, depending on location and experience.

Required Skills and Qualifications

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team. You should also have basic IT skills and be able to learn new software quickly.

You will need to have a strong attention to detail and be able to prioritize tasks effectively. A Level 2 Customer Service Practitioner qualification or equivalent experience would be beneficial.

Benefits

We offer a range of benefits to our employees, including competitive salaries, opportunities for career development, and a supportive team environment. We pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff.



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