Customer Service Representative Outdoor Retail
3 weeks ago
We are seeking an enthusiastic and customer-focused individual to join our retail team as a Sales Assistant - Customer Advisor. As part of the Outdoor and Cycle Concepts group, you will be working alongside like-minded people and our ever-growing customer base.
About the Role:This is an excellent opportunity for someone who is passionate about providing exceptional customer service and has a keen interest in the outdoors. You will be responsible for creating a premium and inclusive shopping experience by connecting with customers to understand their specific needs and wants.
You will also be tasked with modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience. This will involve participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills.
Key Responsibilities:- Creating a premium and inclusive shopping experience by connecting with customers to understand their specific needs and wants
- Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience
- Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills
- Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards
- Identifying opportunities for add-on sales
In return for your hard work and dedication, we offer a competitive salary of £11.68 per hour (£9.47 for under 21's) plus a bonus of up to £750 per annum (in proportion with hours worked). You will also receive 40-60% discount across our range of products, up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday, and access to Perkbox, allowing you to save money all year round.
Requirements:To succeed in this role, you will need to possess great communication skills, strong organisational skills with the ability to multi-task, and a willingness to learn about all things outdoors. If you have a passion for providing excellent customer service and are looking for a challenging and rewarding career, then we would love to hear from you.
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