Senior Operations Manager

4 weeks ago


London, Greater London, United Kingdom Urban Jungle Services Ltd. Full time

About Us

Urban Jungle Services Ltd. is revolutionizing the insurance industry with its innovative approach.

We're one of the fastest-growing businesses in the UK, and our mission is to provide simple, fair, and affordable insurance solutions to our customers.

In just a short time, we've been able to help over 200,000 customers get better insurance and become one of the top-rated home insurance providers in the UK, rated Excellent on Trustpilot from over 10,000 reviews.

We've secured significant funding to support our growth and achieve our goals.

About the Role

We're seeking an exceptional Head of Operations to join our team and contribute to driving our business forward.

As Head of Operations, you'll collaborate closely with our Operations Director, Devisha, and other senior leaders to play a pivotal role in our Operations team.

You will be responsible for:

  • Leading a high-performing Operations team, from hiring and onboarding to mentoring and accelerating their professional development.
  • Delivering outstanding customer satisfaction by managing escalations in complex or regulatory-driven environments.
  • Ensuring compliance with regulatory requirements (e.g., KYC/AML), while proactively managing risks to maintain smooth operations.

Your Qualifications

To succeed in this role, you should have at least 4+ years of experience in support operations management, preferably in customer-facing roles within fast-growing businesses.

You must be able to work effectively across all levels of the organization, from team members to senior leadership, and communicate your ideas clearly.

About Our Offer

We offer a competitive starting salary of £75,000*, which reflects the company's commitment to rewarding talented professionals.

In addition to our positive, open working environment, you can expect the following benefits:

  • A dedicated development budget, access to a senior mentor, and training on whatever you need to excel in your role.
  • Enhanced parental leave, and support for parents returning to work.
  • Regular social events and vibrant team communities such as book club and foodies.

Join Our Team



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