Client Support Expert
3 months ago
We are seeking a Client Support Expert to join our team at beBee Professionals in Stourbridge, UK. As the primary point of contact for customers, you will provide exceptional support, resolve queries efficiently, and maintain accurate records of customer interactions.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate when necessary.
- Process customer orders and manage account details.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries with attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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