IT Infrastructure Support Specialist

1 day ago


Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time
Job Overview
As an IT Infrastructure Support Specialist at Computacenter, you will play a vital role in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services in the Wintel environment. You will be based onsite at one of our clients' offices in Hereford and Lincoln, working closely with the customer to provide effective and efficient support.

In this dynamic and challenging role, you will have the opportunity to develop your technical skills through training and industry-recognised accreditations. You will work collaboratively as part of a team, providing basic desktop support, offering simple fixes and fixing known errors. Your excellent communication skills will enable you to keep customers informed of progress, avoiding escalations and ensuring a positive experience.

This is a permanent role, requiring a flexible approach with 24x7 shift rotations/on call. The ideal candidate will have a strong understanding of desktop/laptop technologies and Windows operating systems, a desire to further their career in desktop support, and eligibility for SC clearance.

Key Responsibilities
* Configuration, support, and troubleshooting services in the Wintel environment
* Providing basic desktop support, offering simple fixes and fixing known errors
* Communicate effectively with customers, keeping them informed of progress

About Us
Computacenter is a global leader in IT infrastructure services, working with over 5,500 clients across the globe. With a presence in over 70 countries, we deliver digital technology solutions that drive transformation, enabling people and their businesses. Our commitment to investing in our employees' development ensures that you will have opportunities to grow and succeed within our organisation.

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