Parking Dispute Resolution Officer

4 weeks ago


London, Greater London, United Kingdom CV-Library Full time
Pcn Appeals Officer Job Description

We are seeking an experienced Pcn Appeals Officer to join our team at CV-Library. As a key member of our operations, you will be responsible for reducing representations, focusing on CCTV appeals. Your knowledge of the school street scheme will be valuable in assisting with School Street representations.

Responsibilities
1. Utilize standard word processing systems to progress parking appeals and maintain high levels of proficiency as new software packages are introduced.
2. Possess a comprehensive understanding of relevant traffic and parking legislation to consider appeals following 'representations' under that legislation, making informed decisions on whether the appeal is to be accepted or rejected, and communicating these decisions through appropriate decision letters.
3. Prepare and submit appeal papers to the Environment and Traffic Appeals service, represent the Council at Appeal Court Hearings when necessary, and ensure timely completion of all appeals.
4. Gather evidence for legal actions in the County Court.
5. Oversee the Debt Recovery process, managing witness statements, bailiffs, and County Court hearings while maintaining debt administration within legal constraints and according to policies and procedures.
6. Provide professional responses to enquiries, service requests, and complaints from diverse sources, adhering to corporate timescales.

Requirements
- 2+ years of experience in a related field
- Excellent communication and decision-making skills
- Ability to work under pressure

What We Offer
The estimated salary range for this position is £25,000 - £35,000 per annum.

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