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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Thrifty Car and Van Rental in Edinburgh West. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their rental experience is seamless and enjoyable.
Key Responsibilities- Provide excellent customer service to clients, responding to their queries and resolving any issues in a timely and professional manner.
- Work closely with colleagues to ensure seamless communication and coordination of rental arrangements.
- Upsell long-term rentals to clients, providing them with the best possible options for their needs.
- Maintain accurate records of client interactions and rental arrangements.
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
- Have excellent customer service and communication skills, with the ability to work in a fast-paced environment.
- Be a team player, with the ability to work independently and collaboratively with colleagues.
- A competitive salary of £23,872.99 per annum.
- A 40-hour week, working Monday to Friday and Saturday mornings on a rota basis.
- 30 days holiday, including bank holidays.
- Good links to public transport.
- Uniform provided.
- Full training provided.
- Performance bonus.
- Local reward schemes.
Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
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