Dorchester Spa Specialist

3 weeks ago

London, Greater London, United Kingdom Dorchester Collection Full time
Role Overview

We foster an environment where our staff can excel and grow. As a Spa Therapist at The Dorchester Collection, you will embark on a unique opportunity to become renowned in your field. You will learn not only from your peers but also through our award-winning learning academy, allowing you to achieve the highest standards of craftsmanship, service, and leadership and become a legend in your own story.

What You Will Gain

As a Spa Therapist at The Dorchester Collection, you will be eligible for the following perks:

  • Exceptional Employee Bonus Scheme and Comprehensive Service Charge
    Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Competitive benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and private Pension Scheme
  • Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager)
  • £1000 bonus when you recommend a friend
  • Access to immediate wellbeing advice, because We Care about our employees

What You Will Do

You will take pride in delivering exceptional experiences to our guests:

  • Our Spa Therapists are responsible for taking exceptional care of our guests and providing an excellent standard of a wide range of spa treatments including massages and beauty treatments, facials and nails polishing. This will also include retailing skincare to guests, completing consultation forms accurately and maintaining high standards in their treatment room in accordance with spa standards all to ensure our guests receive nothing but the best experience.
  • Sometimes our guests have special requests involving requesting their preferred therapist, or the way in which they prefer to have a treatment performed or changing their mind at the last moment. Our spa therapists take this in their stride and have a high level of intuition and empathy.
  • Sometimes our guests join us to celebrate special occasions and most of these requests are fulfilled by our Spa Therapists.

The items shared are the essence of a day in the life of a Spa Therapist, but we'll make sure you are provided with specifics on how we care for our hotel.

What You Will Bring

  • Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Spa Therapist you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.

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