Automotive Service Reception Manager

4 weeks ago


Epsom, Surrey, United Kingdom Perfect Placement Full time
Service Reception Manager Job Description

We are seeking an experienced Automotive Service Reception Manager to join our team at Perfect Placement. As a Service Reception Manager, you will be responsible for managing the repair of vehicles in a timely manner and to brand standards. You will also be responsible for multi-channel communications with customers in progress, full administrative support to all areas of the Aftersales Department, and ensuring that the Service Check In and handover process for all visiting customers is followed.

Key Responsibilities:
  • Manage the repair of vehicles in a timely manner and to brand standards
  • Responsible for multi-channel communications with customers in progress
  • Full administrative support to all areas of the Aftersales Department
  • Ensure that the Service Check In and handover process for all visiting customers is followed
  • Manage liaison between workshop and service reception on customer vehicle progress
  • Resolve customer issues in line with manufacturer brand standards and customer expectations
  • Manage and check quality of all invoicing to minimise warranty and external debt risk
  • Deal with all Credit Control department queries in an efficient manner and taking steps to correct further errors
  • Full WIP controls
  • Cash Debt Controls
  • Ensure that all internal and external customers receive excellent levels of customer service
  • Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team
  • Assist the Aftersales Manager with the management and recruitment of the service team in order to deliver a first class customer experience
  • Identify team members individual training and development needs
  • To support Aftersales Manager in additional duties and deputise as required

We are looking for an experienced Automotive Service Reception Manager who has at least 2 years' experience within a Main Dealership, or similar environment, to join and support the work of our Aftersales department. This is a crucial role to the success of the business, as such, the rewards and benefits we offer set us apart from other dealerships in our local area.

What We Offer:
  • Working in a professional, Prestige Dealership environment
  • Training; not only will you receive training from your Management team but you will be put through industry recognised training, which will make you even better at your job
  • Career Development; we love ambitious people, so if you feel like you have more to offer and you want to progress your career this job is the perfect job for you
  • Excellent working environment; not only do we strive to make sure the working place is an enjoyable one, we also organise plenty of social events for our employees
  • Up to 33 days holiday per year (inclusive of bank holidays)
  • Employer Pension contribution
  • Life Assurance
  • Car retail purchase schemes offered
  • Childcare Vouchers + much, much more

We would love to hear from Automotive industry experienced Senior Service Advisors or Service Reception Managers, be that those more junior to the trade or those who have started their progression journey to Senior Management. What's important to us is the ability and want to provide exceptional customer service skills whilst being proactive while working in the Aftersales department.



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