Accountancy Team Lead
2 days ago
Cw4 is seeking a skilled Customer Support Manager to join our team in Leeds, UK. As a hybrid role, you will lead a team of technical support specialists and champion the customer experience on our bespoke software platform.
About the Role
We are looking for an experienced leader with a strong background in customer support management. Your key responsibilities will include leading and managing a team of technical support engineers, driving the implementation and evolution of customer tools, and overseeing service desk operations. You will also foster a culture of continuous improvement and customer-centricity within the technical support team.
Key Requirements
To be successful in this role, you will need proven success in leading technical support teams, strong experience with trend analysis, and excellent leadership and communication skills. You will also need proficiency in ITIL processes and best practices, with hands-on experience in service desk management preferred. Additionally, you should have a strong ability to deliver exceptional customer service and possess strong problem-solving skills with an initiative for improvement.
Benefits and Salary
The salary for this role is up to £40,000 per annum. Cw4 offers a supportive work environment, opportunities for professional growth, and a competitive benefits package.
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