Senior Technical Claims Specialist
1 month ago
Job Title: Senior Technical Claims Specialist
Job Summary:
Vermelo RPO is seeking a skilled Senior Technical Claims Specialist to join our team. As a Senior Technical Claims Specialist, you will be responsible for handling a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.
Key Responsibilities:
- Manage claims caseload in accordance with the Group philosophy, claims handling procedures, and service levels.
- Control claim cost by achieving the most economical settlement through good use of liability and quantum arguments and effective negotiation.
- Maintain good file discipline and accurate reserves, together with an effective diary system that ensures cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
- Attend trials and conferences with Counsel where appropriate.
- Adhere to and engage with Reinsurers and all associated Large Loss procedures.
- Develop and maintain effective relationships with colleagues and business partners.
- Ensure compliance with all regulatory requirements, including "treating customers fairly" principles.
- Act as a technical referral point within the team and through the business to ensure technical queries and referrals are managed within SLA.
Requirements:
- Strong and current working knowledge of personal injury claims with handling experience in serious injury.
- Strong technical knowledge and application of Discount Rate, Care Claims, and other heads of claim applying to serious injury claims.
- Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
- Able to demonstrate an understanding and application of claims negotiation, liability decision making, and cost potential.
- Knowledge of current, relevant Case Law.
- Strong customer service and communication skills.
- Ability to manage and prioritize own workloads.
- Good communicator and ability to coach and support colleagues on technical topics.
- Willingness to develop self and new skills.
- Ability to work with flexibility in a proactive claims environment.
- Good market knowledge.
- Good commercial awareness.
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