Senior Technical Claims Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom Vermelo RPO Full time

Job Title: Senior Technical Claims Specialist

Job Summary:

Vermelo RPO is seeking a skilled Senior Technical Claims Specialist to join our team. As a Senior Technical Claims Specialist, you will be responsible for handling a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.

Key Responsibilities:

  • Manage claims caseload in accordance with the Group philosophy, claims handling procedures, and service levels.
  • Control claim cost by achieving the most economical settlement through good use of liability and quantum arguments and effective negotiation.
  • Maintain good file discipline and accurate reserves, together with an effective diary system that ensures cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
  • Attend trials and conferences with Counsel where appropriate.
  • Adhere to and engage with Reinsurers and all associated Large Loss procedures.
  • Develop and maintain effective relationships with colleagues and business partners.
  • Ensure compliance with all regulatory requirements, including "treating customers fairly" principles.
  • Act as a technical referral point within the team and through the business to ensure technical queries and referrals are managed within SLA.

Requirements:

  • Strong and current working knowledge of personal injury claims with handling experience in serious injury.
  • Strong technical knowledge and application of Discount Rate, Care Claims, and other heads of claim applying to serious injury claims.
  • Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
  • Able to demonstrate an understanding and application of claims negotiation, liability decision making, and cost potential.
  • Knowledge of current, relevant Case Law.
  • Strong customer service and communication skills.
  • Ability to manage and prioritize own workloads.
  • Good communicator and ability to coach and support colleagues on technical topics.
  • Willingness to develop self and new skills.
  • Ability to work with flexibility in a proactive claims environment.
  • Good market knowledge.
  • Good commercial awareness.


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