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Regional Vice President, Sales Leader
1 month ago
As Regional Vice President of Sales, you will lead a team of Enterprise Account Managers, focusing on driving growth through expanding relationships with our installed base of customers and ensuring their long-term success. We seek a high achiever with strong experience in customer retention and account expansion, a deep understanding of strategic go-to-market leadership, and creative client engagement strategies. Operational excellence, including Salesforce hygiene, accurate forecasting, and implementation of clear sales KPIs, will be crucial to achieving success in this role. You will coach and mentor the sales team to maximize customer retention, increase deal sizes, and build long-term customer partnerships. You'll report directly to the EMEA President.
Key Responsibilities:
- Lead and support the team in driving customer retention, upsell, and cross-sell initiatives within our installed customer base.
- Develop and execute strategies focused on growing revenue through deepening customer relationships and expanding current account value.
- Ensure operational excellence by maintaining high Salesforce hygiene, accurate reporting, and forecasting of sales activities, and implementing measurable KPIs.
- Provide guidance in customer meetings, ensuring customers see the ongoing value of Sitecore's solutions and services.
- Collaborate cross-functionally with Customer Success, Marketing, and Product teams to ensure a unified approach to customer retention and satisfaction.
- Ensure a customer-first mindset throughout the team, focusing on long-term partnerships and success.
- Actively engage with customers post-sale to ensure continued satisfaction and opportunities for growth.
- Oversee the identification and development of account expansion strategies for key customers.
- Support customer success efforts to minimize churn, and proactively address potential risks to customer relationships.
- Drive demand generation and awareness campaigns that target installed base customers to maintain engagement and encourage account growth.
- Proven 5+ years of experience leading Enterprise Sales teams, with a focus on customer retention and growth in a SaaS environment.
- Strong track record in successfully managing and expanding relationships with existing customers.
- Expertise in upselling, cross-selling, and delivering customer value over time.
- Demonstrated operational excellence, including expertise in Salesforce hygiene, accurate forecasting, and sales KPI implementation.
- Established presentation, negotiation, and executive engagement skills, with the ability to navigate complex sales cycles.
- Experience driving teamwork and cross-functional collaboration to align sales strategies with broader business objectives.
- Consultative selling experience with a customer-focused approach.
- Demonstrated passion for customer success and a strong desire to build long-term relationships.
- Strong business acumen and the ability to align customer needs with Sitecore's offerings.
Sales and Customer Success are key to our success. We are tapping into an exciting $30B market opportunity that is still very much in its infancy. Our growth strategy focuses not only on acquiring new customers but also on growing our relationships with existing ones, making this role pivotal in our long-term success. We also prioritize operational excellence and teamwork across departments to achieve sustainable growth. Growth for us means growth for you and your career.