European Operations Strategist

1 month ago

London, Greater London, United Kingdom LEK Full time

Role Overview

The European Commercial Operations Manager will play a critical role in supporting the team to ensure best-in-class stakeholder engagement, measuring outcomes and efficacy of processes to prioritise appropriately and make good decisions.

This is an exciting opportunity for a high-performing individual with experience in consulting or closely adjacent organisations, who can drive commercial growth and strategic decision-making across the European region.

Key Responsibilities

  • Operational support for commercial functions, including reporting and analysing outcomes and ROI for activities and initiatives; streamlining business processes; enabling stakeholder communication and engagement;
  • Business performance reporting across the European region, with a focus on pipeline and sales conversion analysis; sector revenue performance vs. budgets; revenue mix analysis by sector, service line, client segment, & geography;
  • Pricing analysis and support for deployment of pricing strategies, including strategic discounting, client acquisition and client value analysis;
  • Digital enablement of commercial functions and relevant initiatives, including optimisation of enterprise software and data assets, and deployment of generative AI and ML to improve processes and reveal insight;
  • Key account management support, including development and maintenance of complex strategic relationship frameworks & loyalty programmes, and coordination of client listening initiatives;
  • Synthesis of market sentiment and business intelligence, and communicate back to stakeholders;
  • Support ethical wall processes where required to protect clients and mitigate risk.

Requirements

  • High degree of commercial acumen and experience working on high-stakes strategic and organisational issues;
  • Excellent quantitative analytics, including high fluency in excel, plus experience with advanced analytics platforms (e.g., Tableau, PowerBI, Alteryx);
  • Masterful MS office skills, with a particular ability to develop presentations for C- and Board-level audiences;
  • Ability to develop rapid fluency in relevant enterprise software platforms (e.g., Salesforce, SAP, SharePoint) and other applications in the commercial/finance/marketing tech-stack;

Salary: £80,000 - £110,000 per annum, depending on experience

This role will be based in our London office.

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